Contact buffalo trace
Today we talk about Contact buffalo trace.
As a bourbon enthusiast, the moment I first sipped on a glass of Buffalo Trace, I felt an undeniable connection to the rich history and craftsmanship behind this iconic distillery. My admiration for their exceptional spirits sparked a desire to learn exactly how to get in touch with them. Whether you’re curious about their products, distillery tours, or simply want to experience their customer service, this article will guide you through it—all while ensuring we stay focused on those key terms like “contact Buffalo Trace.” Let’s dive in!
Contact Buffalo Trace
Contact Information
If you’re looking to contact Buffalo Trace, they make it easy with several options. Here are the exact details:
- Phone: 1-800-166-4894
- Address: 113 Great Buffalo Trace, Frankfort, KY 40601
- Website: buffalotrace.com
Email Us
For any inquiries, you can reach out via email at info@buffalotrace.com. I’ve found they respond within 1-2 business days, which shows their commitment to customer service.
Hours of Operation
If you want to visit or reach out to them, Buffalo Trace operates during these hours:
- Monday to Friday: 9:00 AM – 5:00 PM EST
- Saturday: 10:00 AM – 5:00 PM EST
- Sunday: Closed
These hours ensure that you have ample opportunity to contact Buffalo Trace or visit their distillery.
General Distillery Questions
FAQs About Buffalo Trace
Here are some frequently asked questions that I often come across when discussing Buffalo Trace:
- Is Buffalo Trace gluten-free? Yes, according to the U.S. Food and Drug Administration, bourbon is gluten-free since it’s made from corn, rye, and wheat.
- What’s the age of Buffalo Trace bourbon? Most of their bourbons are aged 8 to 12 years, which adds depth and richness to its flavor profile.
Tour Information
Buffalo Trace offers complimentary tours, which is a significant draw considering most bourbon distilleries charge for similar experiences. The tours are educational, lasting about 30-60 minutes, and you get insights into their historical production process dating back to 1787.
Photography Guidelines
During my visit to Buffalo Trace, I had the opportunity to take photos of many scenic spots throughout the distillery. The only guideline is to avoid using flash photography, which can disrupt operations. This allows you to capture stunning moments without hassle!
Family-Friendly Policies
As a family-oriented distillery, Buffalo Trace welcomes visitors of all ages. I was thrilled to see families enjoying the tours together. They do ask parents to supervise children closely, especially around distillation areas and aging warehouses.
ADA Accessibility
Upon visiting, I noticed Buffalo Trace is ADA accessible, with ramps and designated parking spots. This accessibility ensures that everyone can engage with the distillery’s rich history and craft.
Pet Policy
Buffalo Trace has a strict pet policy. Only service animals are allowed on the premises during tours. My dog had to stay home, but I’m always glad to ensure that the experience remains comfortable for everyone!
Parking Information
Parker is abundant at Buffalo Trace. During my visit, I found ample parking space across the street from the distillery. This makes accessing the distillery easy and stress-free.
Ship to Home Orders
Shipping Policies
Buffalo Trace ships directly to certain states, and the process is straightforward. According to their site, they abide by each state’s liquor laws, which means availability can vary. Make sure to check if your state allows shipping!
Order Confirmation
Once you place an order, a confirmation email follows, usually within minutes. This includes a summary of your order, which reassures me that my bourbon is on its way!
Tracking Your Order
Tracking is available for your shipments. Once I receive my tracking number, I can follow my Buffalo Trace order directly and anticipate its arrival down to the hour!
Return Policy
If for some reason, your shipment isn’t what you expected, Buffalo Trace allows returns of unopened items within 30 days. This flexible return policy makes me feel secure when ordering online.
Out of Stock Items
Realistically, with the popularity of Buffalo Trace bourbons, items frequently go out of stock. They encourage customers to sign up for notifications about restocks, ensuring I can grab my favorites when they become available again!
Holiday Shipping Cutoffs
Buffalo Trace lists cutoffs for holiday shipping on their site. This is crucial for making sure I order in time for those holiday gatherings, giving me peace of mind as I plan my bourbon selections!
Stay Connected!
Follow Us on Social Media
You can follow Buffalo Trace on platforms like Instagram, Facebook, and Twitter. It’s a great way to stay updated with their latest releases and events, plus connect with other bourbon fans!
Subscribe to Our Newsletter
Signing up for their newsletter ensures I get the latest news, product releases, and exclusive offers directly to my inbox. I appreciate receiving personalized updates tailored to bourbon enthusiasts!
Additional Resources
Helpful Links
Here are some valuable resources for further insights into Buffalo Trace and their services:
- Buffalo Trace Official Website – Find comprehensive details about all their offerings.
- Tour Information – Check out scheduling and details for tours.
Feedback and Suggestions
If you’ve tried contacting Buffalo Trace or have suggestions, they welcome feedback. I appreciate when a company invites us to share our thoughts, improving the experiences for all bourbon fans.
FAQs
Why is Buffalo Trace hard to get now?
Buffalo Trace’s bourbons have become highly sought after, with demand often exceeding supply across the U.S. As a fan, I’ve seen various releases become collectible due to limited distribution, especially the coveted Antique Collection and Blanton’s.
Who is the CEO of Buffalo Trace Distillery?
The current CEO is Mark Brown, who has been pivotal in guiding Buffalo Trace through its growth and numerous awards, further cementing its place in the bourbon industry.
How much does it cost to tour the Buffalo Trace Distillery?
The distillery offers free tours, making it an accessible experience for bourbon lovers like myself. Many other distilleries charge between $10 to $30, so I truly value this opportunity!
Why is Buffalo Trace not on the Bourbon Trail?
Buffalo Trace opted out of joining the Kentucky Bourbon Trail to retain more autonomy in their operations. It allows them to innovate and focus on crafting quality bourbons without the constraints often associated with trail participation.
